Questions families ask us.
Honest answers about our services, booking, payments and policies. If your question is not here, call us and ask.
What is Dhrishta Health Care Services?
We are a home healthcare provider based in Chittoor, Andhra Pradesh. We bring professional care straight to your home: nursing, elder care, patient care, child care, personal care and day care, backed by certified nurses and verified caregivers with 24/7 support.
Which areas do you serve?
We serve Chittoor city and surrounding areas in Andhra Pradesh, including Murakambattu, Greamspet, Palamaner, Puttur, Nagari and Kuppam. Call us at +91 99593 88374 to confirm coverage for your location.
Are your caregivers background-verified?
Yes. Every caregiver undergoes identity verification, background checks, skill assessment and in-house training before their first assignment. Nurses hold GNM or B.Sc Nursing qualifications.
What is the difference between a caregiver and a home nurse?
A caregiver (attendant) supports daily living: bathing, mobility, meals, companionship. A home nurse is a qualified medical professional who performs clinical procedures like injections, IV therapy, wound dressing and vitals monitoring under a doctor's guidance.
Can you handle patients with dementia or Alzheimer's?
Yes. We have caregivers specifically trained in dementia and Alzheimer's support, using structured routines, memory aids and calm-redirection techniques.
Do you provide 24-hour care?
Yes. Your care plan can be configured for round-the-clock coverage, including live-in arrangements and day/night shift rotations.
How do I book a service?
Use the booking form on our contact page, call +91 99593 88374, or message us on WhatsApp. We start with a free assessment, then create a personalised care plan and match the right caregiver.
How quickly can care start?
For standard requests, care usually starts within 24 to 48 hours of the assessment. For urgent needs, call us directly. We prioritise same-day placement whenever possible.
Can I choose the caregiver's gender or language?
Absolutely. Tell us your gender, language and experience preferences and we match accordingly.
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking and cash. The balance is billed as per your package.
Do I have to pay in advance?
No. Advance payment at booking is optional. You may choose to pay after the service begins, as per your package terms.
Will I get an invoice?
Yes, a detailed invoice is generated for every billing cycle and shared by email or WhatsApp.
What is your cancellation policy?
You can cancel or reschedule up to 12 hours before a scheduled visit at no charge. Cancellations within 12 hours may incur a one-visit charge. Long-term packages can be paused or discontinued with 3 days' notice.
What if I am not satisfied with the assigned caregiver?
Tell us within the first 3 days and we will replace the caregiver free of charge. Your comfort with our staff is non-negotiable.
How do refunds work?
Unused prepaid amounts are refunded to the original payment method within 5 to 7 working days, after deducting charges for services already delivered.
Did not find your answer? Ask us directly or call +91 99593 88374.